At Brain iT Bangladesh, we value your satisfaction with our software and services.
This Refund Policy explains the terms and
conditions under which you may
request a refund for your purchase of our software or services. By using our
software and
services, you agree to adhere to this policy.
1. Eligibility for Refunds
Software Purchase: Refunds may be requested for the purchase of our software within 30 days of the original purchase date.
2. Non-Refundable Items
2.1. Downloaded Software: We do not offer refunds for software that has been successfully downloaded and activated.
2.2. Customization Services: Fees paid for customizations or services that have been completed are non-refundable.
3. How to Request a Refund
3.1. Contact Support: To request a refund, you must contact our customer support team via info@brainit-bd.com
3.2. Provide Information: In your refund request, please include your name,
contact information, the date of purchase, and a detailed
explanation of why you
are requesting a refund.
4. Refund Processing
4.1. Evaluation: We will review your refund request and determine whether it meets the criteria outlined in this policy.
4.2. Processing Time: Refunds, if approved, will be processed within [7] business days of our confirmation.
4.3. Refund Method: Refunds will be issued using the same payment method used for the original purchase.
5. Exceptions
5.1. Special Circumstances: In some cases, we may consider refund requests
outside the scope of this policy for special circumstances.
Such requests will be
evaluated on a case-by-case basis.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at info@brainit-bd.com